FAQ

Can you take my order over the phone?

If  you have questions about which part to order, please call us at 1-800-624-1297.  However, in order to ensure timely processing of all parts orders, we are unable to take your order over the phone.

Why is my part not on your site?

Our parts site is updated with available inventory daily, so if your part is not on the site or is unavailable, it is either backordered or discontinued. If you have questions on when or if we'll be getting your part back in stock, please call 1-800-624-1297.

How do I know which part to order?

First, find the model number on your particular tube. It will either be stamped/embossed on the bladder by the main air valve or printed on the caution tag attached to the cover.   Using Airhead.com or Sportsstuff.com to find the model number is not advised as there may be more than one model number for any given line of product.  Once the model number is located, use the search bar to search for parts that are available for your product.

Is there another bladder that will work for my tube?

All of our bladders are designed to specifically for their respective covers.  Any bladder or cover not used with its intended counterpart will not be covered under warranty. We are unable to provide guidance on finding a cover or bladder to fit another manufacturer's product.

Am I able to purchase your parts anywhere else?

We are the only point of purchase for our parts.

Is my tube under warranty?

All of our parts and products come with a warranty good for one year from the purchase date.   If filing a warranty claim, a copy of the receipt or invoice is required to verify date of purchase.  To file a warranty, follow the instructions on our warranty page.

How can I order a new valve?

Our products currently have either a Boston valve or a Speed Safety valve.  Boston valves are threaded and screw into the bladder.  Speed Safety valves are melded directly to the bladder and push in.

Our Boston valves are available for order from our website at www.airhead.com, found under the Valves section or by searching part number AHBV-2.

Speed Safety valves are unable to be replaced.  If yours has come detached from the bladder, a new bladder is needed.  If your Speed Safety valve is missing the small, red insert, these can be replaced by calling 1-800-624-1297.

How do I repair a leak in my tube or bladder?

If you are unable to find the leak after submerging the product, try brushing soapy water onto the tube.  Anywhere bubbles form, inspect for a leak.  To repair leaks on smooth surfaces, we have a Vinyl repair kit on our main site here.

What is the cost of shipping a part?

Shipping costs are calculated based upon your order total.   You can find the chart outlining shipping charges and other shipping information here.

Will there be tax on my order?

Sales Tax will be added to orders shipping to California, Colorado, Connecticut, and Minnesota.   GST/HST will be added to all orders shipping to Canada.